Do you know why your emergency department is crowded, your staff is burned out, and your patients are upset? More importantly, do you understand how to go about fixing these issues?
Emergency department (ED) operations management involves the coordination and optimization of the processes that deliver services to patients. In the real world, this means getting the most out of your finite resources to provide high-quality, effective, and timely care.
The ED Operations Certificate Course (EDOCC) is not about the latest fad in patient flow or cookie cutter solutions. It is about understanding the fundamental concepts and principles that are germane to emergency medicine (EM) systems of care, and applying that understanding to develop focused and sustainable solutions in your own ED.
EDOCC is the next step in education after the ED Management Solutions course. It will provide a deep dive into disciplines such as Lean, the Theory of Constraints, Queuing Theory, advanced patient and staff experience concepts, quality and performance improvement, and the change management strategies necessary to achieve your goals.
EDOCC will help you determine the critical bottlenecks to patient flow, understand the most important factors that affect patient experience and staff burnout, ensure you are providing safe, high-quality care, and identify and quantify opportunities for improvement. The solutions are almost never as simple as just adding more staff, or space, or equipment. Geek Warning: Not for the faint of heart.
ED Management Solutions: Principles and Practice is a pre-requisite for the ED Operations Certificate Course. To participate in EDOCC, you must have attended the ED Management Solutions (EDMS) course in 2018-2024 or register for the ED Management Solutions add-on course at AAEM25, taking place on Sunday, April 6, 2025 at 8:00am – 5:00pm in Miami, Florida.
ED Management Solutions (pre-requisite course): Physicians, administrators, and EM residents are eligible to attend.
ED Operations Certificate Course: Physicians and administrators are eligible to attend.
- Half-day EDOCC kick-off add-on course at the AAEM25 Scientific Assembly on Monday, April 7, 2025 in Miami.
- Eight (8) virtual sessions May 2025-March 2026
- Half-day EDOCC wrap-up add-on course at the AAEM26 Scientific Assembly
- Peer learning community access
- CME credits
ED Management Solutions: Principles and Practice (prerequisite course)
- AAEM Member: $395 Early | $495 Regular
- AAEM/RSA Resident Member: $395 Early | $495 Regular
- Non-Member: $695 Early | $795 Regular
- Resident Non-Member: $695 Early | $795 Regular
ED Operations Certificate Course
- Non-AAEM Member: $2,650 Early | $2,750 Regular
- AAEM Member: $2,125 Early | $2,225 Regular
Registration for the ED Management Solutions (EDMS) and ED Operations Certificate Course (EDOCC) add-on courses will be administered in the Scientific Assembly conference registration portal. You will have the option to register for Scientific Assembly and the EDMS and EDOCC add-on courses, or you can register for EDMS and EDOCC only. Registration will open in December.
Attendance at the in-person kick-off and wrap-up sessions is required. All virtual sessions are on Wednesdays. Virtual sessions are 2 hours at 12:00pm PT / 1:00pm MT / 2:00pm CT / 3:00pm ET. Participants may miss only 1 virtual session and make up their attendance by watching the webinar recording.
| Date | Session Format | Topics |
| Sun. April 6, 2025 at 8:00am – 5:00pm at AAEM25 in Miami, Florida | In-Person Add-on Course at Scientific Assembly | ED Management Solutions: Principles and Practice (prerequisite course) Covering the basics of: Clinical Redesign, Revenue Cycle, Change Management, and Patient Experience |
| Mon. April 7, 2025 at 8:00am – 12:00pm at AAEM25 in Miami, Florida | In-Person Add-on Course at Scientific Assembly | EDOCC Kick-off: Lean, Six Sigma |
| May 14, 2025 | Virtual | Input / Output / Throughput Model of Patient Flow |
| June 11, 2025 | Virtual | Queuing Theory and Theory of Constraints |
| September 17, 2025 | Virtual | Staffing Models |
| October 8, 2025 | Virtual | Integration of NPPs |
| November 12, 2025 | Virtual | Quality Improvement, Creating a High Reliability Organization |
| January 14, 2026 | Virtual | Patient Experience |
| February 11, 2026 | Virtual | Change Management |
| March 11, 2026 | Virtual | Innovation in EM |
| Sunday, April 12, 2026 (tentative) at 1:30pm – 5:00pm at AAEM26 in Seattle, WA | In-Person Add-on Course at Scientific Assembly | EDOCC Wrap-up: The Human Factor: Coaching and Dealing with Difficult People |
ED Management Solutions (EDMS) – prerequisite course
Participants can claim a CME certificate in the Scientific Assembly CME portal within 30 days following the conference.
Accreditation Statement
The American Academy of Emergency Medicine (AAEM) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
Credit Designation Statement
The American Academy of Emergency Medicine (AAEM) designates this live activity for a maximum of 7.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
ED Operations Certificate Course (EDOCC)
Participants will receive a certificate of completion and a CME certificate at the end of the course.
Accreditation Statement
The American Academy of Emergency Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
Credit Designation Statement
The American Academy of Emergency Medicine designates this hybrid activity (live and enduring material) for a maximum of 24 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Sponsorship opportunities are available for the ED Operations Certificate Course and the ED Management Solutions Course. For detailed information about available sponsorship opportunities, please contact Missy Zagroba, CAE, AAEM Executive Director.