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Emergency Medicine Operations Management
In this podcast series, Joseph Guarisco, MD FAAEM, a past chair of the AAEM Operations Management Committee, is joined by guests to discuss operations management issues for the emergency physician. Join him as he discusses issues of importance to emergency physicians.
Recent Episodes
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Solutions to Address ED Overcrowding
Joseph Twanmoh, MD MBA FAAEM, Co-Chair of the AAEM Operations Management Committee and Senior Vice President of MS2, a health care consulting firm and Ferdinando Mirarchi, DO FAAEM, an emergency physician at UPMC Hamot in Eire, PA, discuss solutions to address emergency department overcrowding. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO. -
Solutions to Address ED Over-Utilizers
Joseph Twanmoh, MD MBA FAAEM, Co-Chair of the AAEM Operations Management Committee and Senior Vice President of MS2, a health care consulting firm and Tom Scaletta, MD FAAEM, President, Smart-ER; ED Chair at Edward Hospital (Naperville, IL); and Past President of AAEM discuss solutions to address emergency department over-utilizers. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO. -
Common ED Operations Myths, Part 2 – What are the best practices?
Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Co-Chair of the AAEM Operations Management Committee, interviews Joseph Twanmoh, MD MBA FAAEM, Co-Chair of the AAEM Operations Management Committee and Senior Vice President of MS2, a health care consulting firm. In part two of this episode, Drs. Guarisco and Twanmoh conclude their discussion of common myths in ED operations surrounding crowding and ED throughput and dive into best practices. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO. -
Common ED Operations Myths, Part 1 – What myths are we facing?
Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Co-Chair of the AAEM Operations Management Committee, interviews Joseph Twanmoh, MD MBA FAAEM, Co-Chair of the AAEM Operations Management Committee and Senior Vice President of MS2, a health care consulting firm. In part one of this episode, Drs. Guarisco and Twanmoh discuss common myths in ED operations surrounding crowding and ED throughput. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO. -
Scribes in the ED Part 2
Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee, interviews Todd B. Taylor, MD FAAEM, an emergency physician and independent consultant in the areas of healthcare IT and practice management. In part two of this episode, the discussion of scribes in the emergency department continues, covering question of outsourcing versus a homegrown program, how to execute a program, staffing models and pearls & pitfalls. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO. -
Scribes in the ED Part 1
Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee, interviews Todd B. Taylor, MD FAAEM, an emergency physician and independent consultant in the areas of healthcare IT and practice management. In part one of this episode, Drs. Guarisco and Todd discuss scribes in the emergency department covering the history and definition of scribes, in addition to data surrounding the financial and efficiency outcomes of these programs. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO. -
Throughput and Patient Flow – Part 1: Critical Drivers for Improving the ED
Mark Graban, MS MBA, author of the books Lean Hospitals, Healthcare Kaizen, and The Executive Guide to Healthcare Kaizen, interviews Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee. In part one of this episode, Mr. Graban and Dr. Guarisco discuss reasons for emergency department difficulties with throughput & patient flow and outline the critical drivers for improving the ED. They outline a conceptual breakdown of the ED and creating an agenda for change. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO. -
Throughput and Patient Flow – Part 2: Solutions for the ED
Mark Graban, MS MBA, author of the books Lean Hospitals, Healthcare Kaizen, and The Executive Guide to Healthcare Kaizen, interviews Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee. In part two of this episode, Mr. Graban and Dr. Guarisco discuss solutions to address this difficult area of management and implications for the ED. They outline queuing theory, the concept of variance, and the split-flow model. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO. -
Emergency Department Patient Satisfaction Part 1
Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee, speaks with Tom Scaletta, MD FAAEM, President, Smart-ER; ED Chair at Edward Hospital (Naperville, IL); and Past President of AAEM. In this episode, Drs. Guarisco and Scaletta discuss various issues related to emergency department patient satisfaction. Discussion points include: measurement and drivers of patient satisfaction, incentives for physicians, insights for leadership, and the how the changing landscape of health care will effect patient satisfaction moving forward. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO. -
Emergency Department Patient Satisfaction Part 2
Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee, speaks with Tom Scaletta, MD FAAEM, President, Smart-ER; ED Chair at Edward Hospital (Naperville, IL); and Past President of AAEM. In this episode, Drs. Guarisco and Scaletta discuss various issues related to emergency department patient satisfaction. Discussion points include: measurement and drivers of patient satisfaction, incentives for physicians, insights for leadership, and the how the changing landscape of health care will effect patient satisfaction moving forward. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO.